We will only grant a refund, credit your account, or replace an item if:
- The product arrived damaged (excluding damages during delivery)
- The product does not match the fulfillment information (e.g., the product is the wrong size, color, or type, etc.)
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to us via email at firstname.lastname@example.org, subject line SUMMER HANFORD SITE ORDER, within 30 days of delivery.
For clarification, we will not grant a refund, credit your account, or replace a product solely because:
- It was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- The shipping provider did not complete the delivery/the delivery was late/the shipping provider damaged items*
*In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.